FAQ

1

Iʻm on the U.S. mainland.  How do I place an order and pay for it?

     Placing your order is an easy process.  The first step is to add the plants you want to order in your cart (see below).  As part of ordering you will be giving us your name and address.  We will check our orders daily or occasionally every other day.  We will then plug your shipping information into our FedEx account and find out what the shipping cost for your order will be.

      We get a special rate from FedEx. We need to manually input the shipping data into our FedEx account to be able to extend the discounted price to you.  Thatʻs why it canʻt be done automatically through out website although we are working to integrate this with our site..

      When we find out the shipping cost, we will then attach a provisional invoice to an e-mail to you with the total cost of your order.

      Once we get an approval e-mail back from you, we will schedule the shipment, advise you of the date of arrival, and process your charge card.  If you prefer to pay us by check or money order, we will schedule your shipment once we receive your payment by snail mail.

     You may add plants to your cart in 2 ways:  1.  Go to the SHOP pages and click on any of the pictures.  They will be added to your cart. (Be sure to look at all 3 pages!); or 2.  As you scroll through the pages, look for the "Add to Cart" button on each page and click on it.  Doing either (or both) of these methods will put the plant in your cart.  

 

     We spend hundreds of hours (not to mention thousands of dollars) each year hybridizing beautiful new hibiscus for your enjoyment.  We only keep a small percentage of the plants that we create, so that we ensure that only the strongest and most beautiful are part of our collection.  We do not receive large royalties for any of our hybridizing efforts.  By being the exclusive nursery selling the plants we create, we can be certain that you are getting the highest quality plants grown under the best conditions.

   

Because of that, we request that you NOT clone any of our plants for commercial resale without express written permission from Jill Coryell, hybridizer and owner of Hibiscus Lady Nursery.

   

On rare occasions we do give permission for another nursery to sell our plants if they agree to grow them under optimum conditions. There is a small royalty if we grant permission.  Please contact Jill at:  hibiscuslady@me.com for more information.

   

Mahalo!

Can I clone the plants I buy from you and sell them?

In general someone is at the nursery Monday, Tuesday, Thursday, and Friday.  We are also often at the nursery in the afternoon on many Wednesdays and Sundays. You are welcome to come out to visit us in Mokulēʻia, on Oʻahuʻs North Shore, but we strongly recommend that you give us a call first at (808) 637-9995.  There will be a few days a month when no one is at the nursery.  Most Saturdays we have a nice selection of our hibiscus for sale at the Pearlridge Farmersʻ Market (from 8 - 11 noon makai of Sears) OR at the monthly ONGA shows.

     We accept cash, checks, or Visa or Master Card.

2

I live on Oʻahu.  How do I purchase a plant from Hibiscus Lady Nursery?

The best way is to send an e-mail to Jill at:  

    hibiscuslady@me.com

 

You are also welcome to call us, but please be aware that Hawaiʻi is 3 hours earlier than the U.S. West Coast, 6 hours earlier than the U.S. East coast.  Therefore, if you are on the mainland, please call us after 10 a.m. Pacific time or after 1 p.m. Eastern time.  Our number is:  (808) 637-9995.

 

Hawaiʻi people:  feel free to call any time after 7 a.m. Hawaii Standard Time!

3

How do I contact you with a question?

Our outer island customers can order from our certified stock that you will find on this website, and you can pay via check, money order, or charge card (Master Card or Visa).  We will ship your order out on Tuesday once weʻve received your payment and you will receive it on Wednesday.​    

     

If you are from the outer islands and are visiting Oʻahu, you are allowed to take our plants back to your island when you head home, but you must make a quick stop at the airport Department of Agriculture first.  Please call us for more information:  (808) 637-9995.

I live on the outer (Hawaiian) islands.  How do I get Hibiscus Lady plants?

You can take a digital picture of the pest or of the affected leaf/leaves and attach it to an e-mail sent to:  hibiscuslady@me.com

   

We are usually able to identify the problem from the digital picture and send you instructions on how to bring your plant back to good health.

   

If you would prefer bringing us a leaf in person to identify the problem, please make sure you bring it in an enclosed ziplock bag.  

What do I do if my plants develop a pest problem?

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